Refund Policy

At PopRock Tees & Graphics, we strive to ensure your satisfaction with every purchase. Please review the following information regarding our refund policy:

1. **Custom Orders:** Once a customer has approved the draft of their custom item, refunds will not be issued. It is the responsibility of the customer to carefully review the design and provide approval before production begins.

2. **Non-Customized Products:** Refunds will not be issued for any products that are not customized. All sales of non-customized items are final.

3. **Defective or Damaged Items:** In the rare event that you receive a defective or damaged item, please contact us immediately. We will work with you to replace the item or issue a refund, depending on the circumstances.

4. **Refund Processing:** Refunds, if applicable, will be processed back to the original payment method within [insert timeframe] business days after approval. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

5. **Refund Exceptions:** Our refund policy does not cover instances where the customer provides incorrect information or changes their mind after approving the custom design. We encourage customers to carefully review their orders before providing approval.

6. **Cancellation Policy:** Orders for custom items cannot be canceled once production has begun. Cancellation requests for non-customized items must be submitted within [insert timeframe] hours of order placement.

7. **Contact Us:** If you have any questions or concerns regarding our refund policy, please contact us. We are here to assist you and ensure your shopping experience with us is enjoyable.